• Citrix Workspace App

Objective

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information
This article describes the steps for collecting logs and key data from Citrix Workspace app for Windows. This is applicable for Citrix Workspace app for Windows. The logs and data collected can be used by administrators to identify and troubleshoot configuration issues. The logs and data collected enable Citrix Technical Support to diagnose and troubleshoot cases. This mechanism replaces the Receiver Diagnostic tool.

Pre-Requisites

Instructions

1. Navigate to Advanced Preferences and click on ‘Log collection’
2. The ‘Log collection’ dialog is launched. Set the desired log level. Log level ‘Verbose’ captures more detailed logs. Click on ‘Start collecting logs’ once you are ready to reproduce the issue.

3. The below dialog appears. Log collection is now in progress. Proceed to reproduce the issue with Workspace app for Windows. Once you have successfully reproduced the issue, click on ’Stop collecting logs’.

4. The Workspace app collates all the logs collected as a .zip package. This could take a few minutes

5. Click on ‘Save Logs’ to save the logs in a folder of your choice.

The Citrix Workspace app (formerly known as Citrix Receiver) allows users to securely access applications, services, and data from several desktop and mobile devices. By using this app, you can get access to all your Software as a Service (SaaS) and web applications, files, and mobile apps instantly. This workspace can be accessed from various endpoint devices and operating systems, such as Windows, Windows Mobile, macOS, iPad, iPhone, Android, BlackBerry, and more.

The Workspace app (along with Citrix Virtual Apps and Desktops) is the front-end of the Workspace platform. Users have a single entry to their enterprise applications, desktops, and data by using any device from any network. The Citrix Workspace Platform is a single point of entry that allows unified administration of services like Virtual Apps and Desktops, Endpoint Management, Secure Browser, Analytics, Gateway etc. The Workspace Platform allows customers to subscribe to these services and is managed by Citrix, thus reducing the need for deployment and system update by administrators.

Deprecated features

To help you make timely business decisions this section indicates the deprecated features of the Citrix Workspace app. The deprecated items are not immediately removed but will be removed in the future.

How useful is the Citrix Workspace app?

Use it to access all applications through a single sign-on. Files that are stored centrally are dynamically updated across all devices that can access them. Personal and work-related applications can both exist on any device, without any threat of data breach for a company. Additionally, the app redirects any browsing-related activities to a cloud-hosted web browser, which is isolated from the corporate network. Hence, browsers are more or less secured from a possible cyber-security breach.

Citrix Workspace For Apple Ipad

Does Citrix Workspace app have any drawbacks?

To use the app, you must have Citrix Virtual Apps—and that is quite expensive. Owing to this dependency, spending a considerable amount on Software does not make much sense for a medium-scale organization. Apart from the cost, Citrix has set the minimum number of users to 25. Hence, if your organization has just 15 members, you are still required to pay the same amount as you would for 25 users’ license.

Common Issues with the Citrix Workspace App

While the security and application delivery of Citrix are useful, its user interface is difficult to maneuver. The user experience is designed for highly skilled IT professionals with in-depth technical knowledge.

Citrix makes it difficult for a user to combine typing, basic clicking, and zooming all at once. It also encounters issues when users try to change the screen resolution. Another common issue with Citrix Workspace App is that organizations need to install Citrix Virtual apps to use Citrix Workspace which is, in fact, expensive. A medium scale organization would most likely not be able to incur the costs associated with it. The minimum number of users available is 25, so an organization that only has 15 users would still have to pay the fee for 25 users.

These limited functionalities of Citrix make it difficult for normal users to effectively reap the benefits of security and application delivery offered by Citrix

Citrix Workspace Receiver For Ipad

Parallels RAS: a better alternative

Parallels® Remote Application Server (RAS) is a virtualization solution that offers high-end features in a single license scheme. Parallels RAS allows you to publish virtual applications and desktops from a centralized location—at an affordable price. With Parallels RAS, you can get all components in a single package for a price that is far more reasonable. Another significant advantage of Parallels RAS is that IT admins can quickly deploy and manage this solution from a single pane of glass.

References

Citrix Workspace For Ipad Free

TechTarget | https://searchenterprisedesktop.techtarget.com/tip/Weigh-the-Citrix-Workspace-cost-against-its-benefits

Citrix | https://www.citrix.com/blogs/2018/06/12/citrix-workspace-app-everything-you-need-to-know/

Citrix Workspace For Ipad Pro

TechTarget |https://searchvirtualdesktop.techtarget.com/definition/Citrix-Receiver

Citrix Workspace For Mac Ipad

Citrix | https://www.citrix.com/blogs/2018/07/03/your-citrix-workspace-app-journey-begins/

A Xendc | http://axendatacentre.com/blog/