Remote Desktop Anydesk




What Is Remote Desktop?

Remote

AnyDesk is an appropriate software for use by us to resolve technical ticket tickets made by users of the organization. Whenever there is a problem or request to install something on the workstation, IT is triggered and we use this tool to resolve the online and remote ticket. AnyDesk may be a remote desktop application distributed by AnyDesk Software GmbH. The proprietary software program provides platform independent remote access to non-public computers and other devices running the host application. It offers remote, file transfer, and VPN functionality.

Get Started with AnyDesk in 3 steps: 1. Double-click the downloaded AnyDesk file and AnyDesk will start immediately. Enter the ID or Alias of the remote device into the field under 'Remote Desk'. Click the green 'Connect'-Button and enjoy our fast and simple remote software solution. The state of the privacy mode is displayed in the address field. (Indicated by a crossed eye in the monitor).

A co-worker asks to see something on your screen, but you’re in a different room.

A friend from a different country has a problem with their device, and you need a quick and simple way to help.

You work for a large company and are looking for a way to roll out software on all devices.

These and many other use cases are what remote desktop is for. It allows you to remotely access another computer over the internet from wherever you are in the world. Ideally, this works across all platforms: from your Android phone to your Linux computer, from Windows to Mac.

AnyDesk offers one of the simplest remote access solutions. Don’t believe us? Try it out for yourself! Here’s a little guide on how to remotely access another computer over the internet via AnyDesk.

1. How To Download AnyDesk

First things first: AnyDesk is free for private use. So if a family member needs help setting up their PC, you can comfortably help them from home and you don’t have to pay a cent. Not only that, but you don’t have to sign up for anything, and you barely need any space on your PC. Simply download the 3MB file and get going!

Whoever you’d like to connect to needs to download AnyDesk as well. Just tell them how easy it is, and they’ll be ready in moments. And that’s it! You’re now ready to start your first session.

2. How To Set up a Connection

To get started, open AnyDesk. The number you see on the left is your personal ID. People can use this number to access your device, and you need this number from the person you want to connect to. Type the ID of the remote device into the search bar on the right. Don’t forget: Never give anyone you don’t know access to your device and beware of online scammers!

What if you’re at home, but you want to have unattended access your work PC at the office, where no one is there to accept the session request? Take a look at your security settings: There you can set up a password and two-factor authentication for unattended access. That way, the session doesn’t need to be manually accepted by the remote side.

How else can you choose who to connect to? When you open the AnyDesk home window, possible contacts and their online status are displayed as follows:

  • DISCOVERED: This where the devices that have AnyDesk installed and are part of your network are listed.
  • FAVORITES: Your most-accessed devices are listed here.
  • RECENT SESSIONS: The devices you recently connected to are listed here.

Want to organize your contacts even further? Our AnyDesk Performance license contains an Address Book among many other helpful features, where you can categorize your contacts via tags.

3. How To Use AnyDesk’s Remote Desktop Features

On the remote side, as soon as a session is requested, the accept window pops up. You may take control of the remote device, but the remote side can still decide the level of control they want to give you by simply clicking the respective permissions on the accept window. For example, the On-Screen Whiteboard can be disabled, as well as the clipboard, file manager and even the ability to use mouse and keyboard of the remote side.

Depending on the permissions, here’s a selection of tools you can use during your remote session:

  • Chat: This is the simplest way to communicate with the remote side via AnyDesk.
  • On-Screen Whiteboard: Need to visualize something on screen? Draw sketches or arrows in multiple colors.
  • Switch Sides: The remote side wants to have access to your device? You don’t need to end the session and start a new one—just switch sides in the active session.
  • Block User Input: This blocks the user on the remote side from controlling their device. That’s so you don’t get in each other’s way, and the user on the remote side can lean back while you help them.

To end the connection, either click disconnect on the remote side, close the tab or close AnyDesk.

Easy, isn’t it? These first steps aren’t even half of what AnyDesk is capable of. Find out more about AnyDesk Remote Desktop and if you need advanced functions that are tailored to your needs, consider buying one of our licenses.


black screen private privacy block secure keep secret sensitive

See also: Local Permissions

Privacy enabled

Screen Privacy is an option to secure or conceal the content of a session by disabling the monitor.
The screen privacy feature is available for Windows 8/10, macOS and Linux.Privacy mode during a session disables the monitor on the remote side.The screen contents are hidden for anyone with physical access to the remote device.
Input and sound from the remote side is also blocked during privacy mode until either the session ends or privacy is disabled.





Linux Remote Desktop Anydesk



Function

The state of the privacy mode is displayed in the address field.
(Indicated by a crossed eye in the monitor).

Privacy Mode hides the screen contents and blocks user input at the remote machine.
It only disables the remote display(s), and doesn’t hide any data or actions.
Once activated Screen Privacy is stored per ID and is persistent across sessions.
See Settings

Capability

A request to enter Privacy Mode, requested explicitly (from the menu) or automatically.
May be rejected at the backend for various reasons:

Anydesk App

  1. The backend client is not installed.
  2. The backend client does not allow using Privacy Mode.
  3. The backend client does not support Privacy Mode (Windows 7 or outdated client version).
  4. The backend client is not able to enter Privacy Mode due to missing privileges required by the operating system.
  5. The backend client is not able to enter Privacy Mode due to missing hardware support.
  6. The backend client has the same ID as the frontend client.

Multiple sessions

In case multiple users are connected to the same client and at least two of them request Privacy Mode:

  1. Privacy Mode is entered on first request (if possible),
  2. Privacy Mode should be left either in case
a. the last user that requested Privacy Mode requested to leave it.
b. the last user that requested Privacy Mode closed the corresponding session.

Exceptions

Under certain circumstances, Privacy Mode may not work (or stops working) due to OS security architecture.
Thus, either input may not be blocked, or the screen contents are not hidden, or both:

  1. During UAC dialog
  2. After sending Ctrl+Alt+Del
  3. After logout
  4. During user switch
  5. After the desktop has been locked
Remote
Note: Leaving those screens is supposed to restore Privacy Mode, thus the remote screen is hidden again and the remote user's input be blocked.

Anydesk Remote Desktop Mac

Known Issues

Download Anydesk

On Windows 8 and 10 Privacy Mode will be left in case the frontend user switches to a monitor with rotated screen.
It is restored, when switching to a non-rotated monitor (even the contents of the rotated screen are hidden).